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Terms of Use

Draft prepared legal terms. Subject to update prior to launch.

NammaDoctor Terms of Use

Effective Date: 15 November 2025

Last Updated: 15 November 2025

IMPORTANT NOTICE

PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE NAMMADOCTOR PLATFORM. BY ACCESSING OR USING THE PLATFORM, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE THE PLATFORM.

1. Introduction and Definitions

1.1 About Us

NammaDoctor is a healthcare appointment scheduling and management platform operated by NavinaX LLP ("NavinaX," "we," "us," or "our"), a limited liability partnership registered under the laws of India. At present we operationally focus on users located within the State of Tamil Nadu, India. Access from other jurisdictions is user‑initiated and does not constitute us purposefully targeting those jurisdictions unless and until we publish an update expanding territorial scope.

1.2 The Platform

"Platform" refers to the NammaDoctor website, mobile applications, and related services that facilitate appointment booking and clinic workflow management. The Platform is hosted on servers located in various jurisdictions as determined by NavinaX at its sole discretion. We may change hosting locations, cloud providers, or infrastructure configurations at any time to optimize performance, security, compliance, or cost-effectiveness. All data handling remains subject to applicable data protection laws and our Privacy Policy regardless of server location.

1.3 Who You Are

"You" or "User" means any person accessing the Platform, including:

  • Healthcare facilities (hospitals, clinics) and their authorized representatives
  • Healthcare practitioners (doctors and medical professionals)
  • Patients seeking appointments
  • Family members or guardians booking on behalf of others

1.4 What We Provide

The Platform is a technology service that enables:

  • Discovery and viewing of healthcare provider availability
  • Appointment scheduling, modification, and cancellation
  • Healthcare operations and practice management tools
  • Medical records and patient history management
  • Optional payment processing through third-party payment gateways
  • Administrative and analytical tools for healthcare facilities

As the Platform evolves, additional features and services may be introduced to support comprehensive outpatient department (OPD) management and clinical workflows.

1.5 What We Do NOT Provide

The Platform is NOT a healthcare provider. We do not:

  • Provide medical advice, diagnosis, or treatment
  • Employ or supervise healthcare practitioners
  • Guarantee the quality, competence, or availability of any healthcare provider
  • Operate as a telemedicine or emergency medical service
  • Create any doctor-patient relationship between NavinaX and users

1.6 Additional Definitions

For clarity (illustrative, non-exhaustive; absence of a term does not waive rights):

"Platform Data" means any data (raw or processed), metadata, logs, schemas, usage statistics, analytical or statistical outputs, models, insights, anonymized or aggregated datasets, and operational artifacts generated by, through, or for the provision, operation, monitoring, securing, training, tuning, improvement, or scaling of the Platform (excluding original human-authored patient clinical narrative entered by a provider, which remains with that provider subject to the licenses herein).

"Operational Data" has the scope described in Section 9.3 (illustrative).

"Aggregated Data" means data resulting from combination or transformation so it no longer reasonably identifies a natural person.

"Anonymized Data" means data irreversibly de-identified using reasonable techniques so it cannot reasonably identify a natural person.

"Documentation" means any on-screen help, tooltips, descriptions, release notes, or knowledge base materials we provide (which may evolve).

"Confidential Information" means non-public information disclosed or made accessible by us, including pricing constructs, architectural concepts, designs, security approaches, workflows, non-public interfaces, product roadmaps, tuning methods, performance data, operational metrics, and unpublished features. Public information or information independently developed without reference to our materials is not Confidential Information.

"Benchmarking" includes testing, analyzing, measuring, scraping, or publishing performance, scalability, latency, feature, efficiency, or comparative results referencing the Platform for external disclosure, funding, sales, marketing, academic, procurement, or competitive purposes.

We may update or introduce additional defined terms under Section 2.2.

1.7 Headings

Section and subsection headings are for convenience only and do not affect interpretation.

2. Acceptance and Modifications

2.1 Agreement to Terms

By creating an account, booking an appointment, or otherwise using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. You can accept these Terms by checking a checkbox, clicking a button indicating acceptance, or by actually using the Platform.

2.2 Changes to Terms

We may modify these Terms from time to time. Material changes will be notified through the Platform or via email to your registered email address at least 30 days before the effective date. Your continued use of the Platform after the effective date of any changes constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Platform and may terminate your account as described in Section 12. We recommend reviewing the Terms periodically.

2.3 Additional Terms

Certain features or services may be subject to additional terms and conditions, which will be presented to you at the time of access.

2.4 Beta / Experimental Features

We may provide alpha, beta, preview, experimental, or early-access features ("Beta Features"). Beta Features may be incomplete, change materially, malfunction, or be withdrawn without notice. They are provided strictly "AS IS" with no warranties, performance commitments, continuity assurances, data export guarantees, or support obligations. Use is at your sole risk.

3. Eligibility and Account Registration

3.1 Age Requirement

You must be at least 18 years of age to create an account. If you are under 18, a parent or legal guardian must create and manage the account on your behalf.

3.2 Account Accuracy

You agree to provide accurate, current, and complete information during registration and to update such information to maintain its accuracy.

3.3 Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access or security breach

We reserve the right to suspend or terminate accounts if we suspect fraudulent, abusive, or unauthorized activity.

3.4 Authority to Act

If you use the Platform on behalf of a healthcare facility, organization, or another person, you represent and warrant that you have the legal authority to bind that entity or person to these Terms.

4. Appointment Services

4.1 Appointment Scheduling

The Platform allows you to view available appointment slots and request bookings with healthcare providers. Confirmation of appointments is subject to provider acceptance and system availability.

4.2 Appointment Status

Appointments progress through various stages from initial request to confirmation to completion. You can view the current status of your appointments through the Platform.

4.3 Changes and Cancellations

  • **Modifications:** You may request changes to scheduled appointments subject to availability and provider policies.
  • **Cancellations:** You may cancel appointments through the Platform. Cancellation and refund policies vary based on timing, provider policies, and payment arrangements.
  • **Provider Cancellations:** Healthcare providers may need to cancel or reschedule appointments due to emergencies, unavailability, or other unforeseen circumstances. We will notify you promptly of such changes.

4.4 No-Show Policy

Failure to attend scheduled appointments without prior cancellation may be recorded as a "no-show." Repeated no-shows may result in restrictions on future booking capabilities or other penalties as determined by provider policies.

4.5 Availability Information

Appointment availability displayed on the Platform is based on information provided by healthcare providers and may change without notice due to various factors including provider schedules, emergencies, and system updates. We do not guarantee the accuracy or availability of any displayed time slot.

5. Healthcare Providers

5.1 Provider Independence

All healthcare providers using the Platform are independent professionals or entities. They are solely responsible for:

  • The quality, safety, and appropriateness of medical care provided
  • Maintaining required licenses, certifications, and professional standards
  • Compliance with applicable healthcare laws and regulations
  • Their own professional liability and malpractice insurance

5.2 No Endorsement

Listing on the Platform does not constitute an endorsement, recommendation, or guarantee by NavinaX regarding any provider's qualifications, competence, or quality of care.

5.3 Provider Information

Healthcare providers are responsible for the accuracy of their profile information, credentials, availability, and fee structures. We may verify certain information but do not guarantee its completeness or accuracy.

6. Payments and Fees

6.1 Fee Structure

The Platform may charge fees to:

  • Healthcare facilities for use of the Platform's features
  • Patients for convenience or booking fees
  • Both parties for specific premium services

Specific fee amounts and payment terms are communicated separately through pricing pages, invoices, or subscription agreements.

6.2 Payment Processing

Payments are processed through third-party payment gateway providers. We do not store complete payment card details on our servers. You agree to provide valid payment information and authorize charges for services used.

6.3 Payment Authorization and Completion

For appointments requiring advance payment:

  • A temporary hold may be placed on your payment method
  • Payment completion occurs only when the appointment is confirmed
  • Failed or incomplete payments may result in appointment cancellation

6.4 Refunds

All payments made through the Platform are generally non-refundable. However, refunds may be considered in exceptional circumstances at our sole discretion, including but not limited to:

  • Technical failures preventing service delivery
  • Provider-initiated cancellations with insufficient notice
  • Duplicate or erroneous charges

Any refund requests must be submitted within 7 days of the transaction and will be evaluated on a case-by-case basis. Processing of approved refunds may take 7-14 business days and will be issued to the original payment method where feasible.

6.5 Taxes

All fees are exclusive of applicable taxes unless stated otherwise. You are responsible for any taxes associated with your use of the Platform.

6.6 Fee Changes and Promotional Access

We may adjust pricing, introduce new charges, or discontinue fee components at any time. Material recurring subscription increases will be notified at least fifteen (15) days before renewal (except where earlier effectiveness is required by law, taxation, regulatory changes, or your activation of a new paid module). Continued use after effective date constitutes acceptance. Any free, discounted, or promotional access (including trials) may be limited, revised, or revoked at our discretion without liability.

6.7 No Set-Off / Non-Circumvention

All amounts are payable in full without set-off, counterclaim, deduction, or withholding (except mandatory tax withholding with supporting documentation). You shall not circumvent billing meters, usage tracking, or subscription mechanisms via technical or operational manipulation.

7. User Conduct and Prohibited Activities

7.1 Acceptable Use

You agree to use the Platform only for lawful purposes and in accordance with these Terms.

7.2 Prohibited Activities

You shall NOT:

  • Provide false, misleading, or fraudulent information
  • Impersonate any person or entity or misrepresent your affiliation
  • Use the Platform for any emergency medical situation
  • Attempt to gain unauthorized access to any part of the Platform or other users' accounts
  • Interfere with or disrupt the Platform's operation or servers
  • Use automated systems (bots, scrapers) to access the Platform without permission
  • Copy, modify, or create derivative works of the Platform
  • Reverse engineer, decompile, or disassemble any part of the Platform
  • Upload or transmit viruses, malware, or other harmful code
  • Harvest or collect information about other users without consent
  • Use the Platform for any illegal activity or to violate any regulations
  • Post or transmit any unlawful, threatening, abusive, defamatory, obscene, or otherwise objectionable content
  • Abuse the booking system through excessive cancellations, no-shows, or fraudulent reservations
  • Use the Platform, or any data, content, or functionality from the Platform, for any commercial purpose not expressly authorized by NavinaX in writing
  • Attempt to compete with, replicate, or create alternative services using any aspect of the Platform
  • Share, transfer, or provide access to your account credentials to any third party for commercial exploitation

7.3 Healthcare Provider Specific Obligations

Healthcare providers must additionally:

  • Maintain valid professional licenses and credentials
  • Comply with all applicable medical and healthcare regulations
  • Not make false claims about qualifications or capabilities
  • Maintain professional standards of care
  • Respect patient privacy and confidentiality

7.4 Monitoring and Protective Measures

We may (without obligation) monitor, instrument, log, sample, trace, analyze, and audit usage (including authentication events, API calls, session metadata, performance signals, workflow interactions) for security, abuse detection, diagnostics, capacity planning, research, improvement, or compliance. You consent to such monitoring and acknowledge it may involve automated heuristics. We may implement protective controls (throttling, rate limiting, sandboxing, feature gating, anomaly detection) and suspend or restrict functionality to preserve system integrity.

8. Content and Intellectual Property

8.1 Platform Ownership

All content, features, functionality, software, designs, text, graphics, logos, and trademarks on the Platform are owned by NavinaX or its licensors and are protected by intellectual property laws.

8.2 Limited License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for its intended purpose only. This license does not include any right to:

  • Modify, distribute, or create derivative works
  • Use the Platform or any of its components for any commercial purposes beyond the specific services provided to you
  • Resell, sublicense, or otherwise commercialize access to the Platform
  • Remove or alter any proprietary notices
  • Extract, copy, or repurpose any data, content, or functionality for use outside the Platform

Any unauthorized commercial use is strictly prohibited and will result in immediate termination and potential legal action.

8.3 User-Provided Content

When you upload content (such as profile photos, facility images, or text descriptions):

  • You retain ownership of your content
  • You grant us a worldwide, royalty-free, non-exclusive license to use, display, reproduce, and modify such content solely for operating and improving the Platform
  • You represent that you have all necessary rights to the content and that it does not infringe any third-party rights
  • You agree not to upload content that is illegal, offensive, or violates any person's rights
  • You may NOT use the Platform to store, distribute, or commercialize content for purposes unrelated to your authorized use of the Platform

8.4 No Commercial Exploitation

You acknowledge and agree that:

  • All data, workflows, features, and functionality of the Platform are proprietary to NavinaX
  • You may not use any information, insights, or data obtained from the Platform to develop, support, or enable competing products or services
  • Any attempt to commercialize Platform access, features, or data without our express written permission constitutes a material breach
  • We reserve all rights not expressly granted in these Terms

8.5 Feedback

Any suggestions, ideas, enhancement requests, recommendations, bug reports, concepts, or other feedback you provide or disclose relating to the Platform ("Feedback") are irrevocably assigned to us upon submission. To the extent any assignment is ineffective, you grant us a perpetual, irrevocable, worldwide, exclusive, royalty‑free license (with sublicensing rights) to use, copy, modify, adapt, publish, distribute, commercialize, exploit, and create derivative works from Feedback without accounting or attribution. We have no confidentiality obligations regarding Feedback.

8.6 Benchmarking and Competitive Restrictions

You may perform internal evaluations, monitoring, and reasonable benchmarking of the Platform (including performance and availability) for the purpose of assessing suitability, safety, or quality of service for yourself or your organization, and you may share factual uptime or performance experience in good faith with regulators, auditors, patient‑safety bodies, or other oversight entities where required by law or reasonably necessary for healthcare quality assurance. You shall not (and shall not assist, enable, or permit a third party to): (a) publish or externally disclose synthetic or adversarial benchmarks or comparative performance studies that are intentionally misleading or that rely on unauthorized scraping, traffic generation, or reverse engineering; (b) scrape, mine, or systematically extract structural, navigational, or behavioral patterns (including UI flow graphs or scheduling heuristics) for the purpose of building or improving a competing or substitute product or service; (c) use Platform Data (including de‑identified or aggregated operational telemetry) to train, fine‑tune, seed, or enhance any model, dataset, or software that is or is intended to become competitive (directly or indirectly) with the Platform; (d) clone material interface flows or interaction logic primarily to build, enable, or improve a competing or substitute product or service; or (e) deploy bots, headless browsers, automated scripts, or load generation tools to simulate user sessions beyond ordinary usage or in a manner that degrades or is reasonably likely to degrade Platform stability or availability. Attempting to bypass technical limitations to perform any of the foregoing is a material breach. Nothing in this Section 8.6 prohibits good‑faith security research, interoperability testing, or regulatory reporting conducted in compliance with applicable law and without compromising other users' data or Platform integrity.

9. Privacy and Data Protection

9.1 Privacy Policy

Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review it carefully.

9.2 Consent to Processing

By using the Platform, you consent to the collection and processing of your information as described in the Privacy Policy.

9.3 Operational Data (Current and Future Scope)

We maintain and process operational, administrative, clinical, and technical data generated through or supplied to the Platform, including without limitation: appointment histories, schedules, queue states, transaction records, payment metadata, consultation notes, clinical observations, diagnostic descriptors, prescription instructions, care plans, follow‑up tasks, communication logs (calls, messages, in‑app notifications), audit trails, access logs, performance telemetry, usage analytics, and configuration parameters. As the Platform evolves, additional modules or features may (without obligation to release any specific roadmap item) process further categories such as: billing and invoicing, reconciliation, inventory and consumables tracking, pharmacy dispensation workflow, insurance / pre‑authorisation data, device or instrument integration metadata, referral management, recall and reminder systems, patient engagement and campaign messaging, task and workflow automation, practitioner productivity analytics, and de‑identified cohort or statistical modeling outputs. Any such expansion will remain governed by our Privacy Policy (as amended from time to time) and applicable law. Listings of data categories are illustrative and not exhaustive; absence of a category does not imply we do not process it if reasonably related to providing, securing, improving, or expanding the Platform. We may aggregate, de‑identify, or anonymize operational data and generate derivative statistical or analytical outputs which we may use for any lawful business purpose as permitted under the Privacy Policy. The Platform does NOT commit to offering data export, interoperability, or portability features beyond what is (i) expressly provided within existing interfaces or (ii) mandatorily required by applicable law.

10. Disclaimers and Limitations of Liability

10.1 NO MEDICAL ADVICE

THE PLATFORM IS NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. ALWAYS SEEK THE ADVICE OF QUALIFIED HEALTHCARE PROFESSIONALS FOR ANY MEDICAL QUESTIONS OR CONDITIONS.

10.2 NOT FOR EMERGENCIES

THE PLATFORM IS NOT DESIGNED FOR MEDICAL EMERGENCIES. IF YOU HAVE A MEDICAL EMERGENCY, IMMEDIATELY CALL YOUR LOCAL EMERGENCY SERVICES NUMBER OR GO TO THE NEAREST EMERGENCY FACILITY.

10.3 "AS IS" SERVICE

THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • Warranties of merchantability or fitness for a particular purpose
  • Warranties regarding accuracy, reliability, or availability
  • Warranties that the Platform will be uninterrupted, secure, or error-free

10.4 Third-Party Services

We rely on third-party services including payment processors, communication providers, and infrastructure providers. We are not responsible for failures, errors, or disruptions in these third-party services.

10.5 LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

(a) NavinaX SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

  • Loss of profits, revenue, or business opportunities
  • Loss of data or information
  • Cost of substitute services
  • Personal injury or emotional distress (except where prohibited by law)
  • Any damages arising from healthcare provider actions, medical outcomes, or quality of care

(b) AGGREGATE CAP. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS (SINGLE OR MULTIPLE, RELATED OR UNRELATED) ARISING OUT OF OR RELATED TO THE PLATFORM SHALL NOT EXCEED THE GREATER OF:

  • ₹5,000 (Indian Rupees Five Thousand); OR
  • The total fees actually paid by you to NavinaX in the three (3) months immediately preceding the event (or earliest event in a series) giving rise to the first such claim.

Amounts paid for different claims do not reset or increase the cap; the above constitutes a single cumulative ceiling.

This limitation applies to any damages whatsoever arising from:

  • Use or inability to use the Platform
  • Unauthorized access to your data
  • Errors, bugs, or interruptions in service
  • Acts or omissions of any third party, including healthcare providers
  • Any other matter relating to the Platform

(c) These limitations apply regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.

Notwithstanding the foregoing, nothing in these Terms excludes or limits liability for gross negligence, willful misconduct, fraud, fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited, including death or personal injury caused by negligence to the extent such exclusion or limitation is prohibited under applicable law. References to liability in this Section 10 include every kind of liability arising under or in connection with these Terms (including liability in contract, tort, misrepresentation, restitution, or otherwise) and constitute a single aggregate cap as stated in 10.5(b).

10.6 Jurisdictional Limitations

Some jurisdictions do not allow certain disclaimers or limitations of liability. In such jurisdictions, the above limitations apply only to the extent permitted by law.

10.7 No Absolute Security

While we employ reasonable technical and organizational safeguards, no system is invulnerable. We disclaim any guarantee of absolute security, perpetual retention, or uninterrupted availability. You accept inherent Internet, infrastructure, and software risks.

10.8 Informational / Directory Disclaimer

Listings, wait-time indications, availability projections, summaries, or any directory-like or analytical outputs are informational only and may be imprecise, stale, or incomplete. Reliance is solely at your risk.

10.9 Third-Party Integrations

If you enable or connect any integration, plug‑in, external workflow, payment enhancer, messaging gateway, or third-party module, you do so at your own risk; we do not control or warrant third-party components. Removal or failure of integrations may affect stored or synchronized data.

11. Indemnification

You agree to defend, indemnify, and hold harmless NavinaX, its affiliates, and their respective directors, officers, employees, contractors, and agents ("Indemnified Parties") from and against any and all third-party claims, demands, regulatory or governmental actions, investigations, liabilities, judgments, settlements, damages, fines, penalties, losses, costs, and expenses (including reasonable attorneys' and experts' fees) (collectively, "Claims") arising out of or relating to: (a) your access to, use, or misuse of the Platform; (b) your breach of these Terms (including unauthorized commercial, competitive, or benchmarking use); (c) your violation of law or regulation; (d) infringement, misappropriation, or violation of third-party rights (privacy, publicity, IP); (e) disputes or interactions between you and any healthcare provider or other user; (f) data, content, or materials submitted, imported, transmitted, exposed, or stored by you (or using your credentials); (g) attempts to copy, derive, reverse engineer, decompile, deconstruct, extract structural patterns, or train models; (h) gross negligence or willful misconduct by you.

11.1 Procedure

We will provide reasonable notice of any Claim (delay does not relieve you unless materially prejudicial) and reasonable cooperation (at your cost). We may assume exclusive defense and control; you may not settle without our written consent if settlement: (i) imposes admission of liability, (ii) imposes non-monetary or injunctive obligations, or (iii) fails to unconditionally release Indemnified Parties. We may participate with separate counsel at our own expense.

11.2 Exclusions

Your obligations do not apply to Claims directly and solely caused by our willful misconduct.

11.3 Equitable Relief

Indemnified Parties may seek interim, injunctive, or equitable relief (without bond) in addition to monetary remedies for threatened or actual breaches impacting confidentiality, security, Platform integrity, intellectual property, or misuse of Platform Data.

12. Suspension and Termination

12.1 Our Right to Suspend or Terminate

We may suspend or terminate your access to the Platform, with or without notice, if:

  • You breach any provision of these Terms
  • We reasonably suspect fraudulent, abusive, or illegal activity
  • We are required to do so by law or regulatory authority
  • Your account remains inactive for an extended period
  • We decide to discontinue the Platform or certain features

12.2 Effect of Termination

Upon termination:

  • Your right to access and use the Platform immediately ceases
  • We may delete your account and associated data subject to legal retention obligations
  • Provisions that by their nature should survive (including disclaimers, limitations of liability, indemnification, and dispute resolution) will continue to apply

12.3 Your Right to Terminate

You may terminate your account at any time by following the account closure process on the Platform or by contacting us. Certain data may be retained for legal or operational purposes as described in our Privacy Policy.

12.4 Audit Rights (For Healthcare Facilities)

Healthcare facilities with written agreements may have limited audit rights as specified in their respective agreements. Such audits must be conducted with reasonable notice, during business hours, and in a manner that does not disrupt Platform operations. Audit rights do not extend to proprietary code, algorithms, or other users' data.

12.5 Survival

The following (and any provisions which by nature should survive) survive termination: 1.6, 6 (accrued fees & payment obligations), 6.6–6.7, 7 (conduct restrictions), 7.4, 8, 8.6, 9, 10, 11, 12.5, 13, 14, and any confidentiality, data usage, indemnity, limitation, or equitable relief provisions.

13. Dispute Resolution and Governing Law

13.1 Governing Law

These Terms and any disputes arising out of or related to the Platform shall be governed by the laws of India, without regard to conflict of law principles.

13.2 Jurisdiction

Subject to any arbitration provisions below, the courts located in Chennai, Tamil Nadu, India shall have exclusive jurisdiction over any disputes.

13.3 Informal Dispute Resolution

Before initiating any legal proceedings, we encourage you to contact us at legal@NavinaX.in to seek an informal resolution. Most disputes can be resolved quickly and amicably through good faith discussions.

13.4 Formal Dispute Resolution

If informal resolution is unsuccessful, disputes may be resolved through the courts specified in Section 13.2. We reserve the right to require binding arbitration for certain types of disputes in the future, which would be communicated through an amendment to these Terms.

13.5 Arbitration (Mutual; Individual Basis)

Either party may elect by written notice that any dispute or claim arising out of or relating to these Terms or the Platform (a "Dispute") be finally resolved by confidential arbitration under the Arbitration and Conciliation Act, 1996. Seat and venue: Tiruchirappalli (Trichy), Tamil Nadu, India. Language: English. Tribunal: one arbitrator appointed jointly; failing agreement within 14 days of receipt of the arbitration election, either party may request appointment pursuant to the Act. The award is final and may be entered in any court of competent jurisdiction. A party may seek interim, provisional, or conservatory relief in courts (including injunctions to protect confidentiality, intellectual property, or data security) without waiving arbitration.

13.6 Class / Collective Action Waiver

ALL DISPUTES WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS. NO CLASS, COLLECTIVE, REPRESENTATIVE, PRIVATE ATTORNEY GENERAL, OR MASS ACTION PROCEEDING IS PERMITTED. YOU WAIVE ANY RIGHT TO PARTICIPATE AS A CLASS MEMBER OR REPRESENTATIVE.

13.7 Limited Opt-Out

You may opt out of 13.5 & 13.6 by sending a written email titled "ARBITRATION OPT-OUT" to legal@NavinaX.in within thirty (30) days of first acceptance of these Terms. Timely opt-out preserves court recourse under Sections 13.1–13.4 but does not invalidate these Terms otherwise. Failure to strictly comply constitutes acceptance.

Written postal opt-out (if email unavailable) must be sent to our registered office address (available upon written request to legal@NavinaX.in) and postmarked within the same thirty (30) day window.

14. General Provisions

14.1 Entire Agreement

These Terms, together with the Privacy Policy and any additional terms for specific services, constitute the entire agreement between you and NavinaX regarding the Platform.

14.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

14.4 Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may freely assign these Terms.

14.5 Force Majeure

We shall not be liable for any delay or failure to perform resulting from causes beyond our reasonable control, including acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

14.6 Export Compliance

You agree to comply with all applicable export and import control laws and regulations in your use of the Platform. You shall not use the Platform if you are located in, or a national of, any country subject to international sanctions or trade embargoes. You represent that you are not on any government list of prohibited or restricted parties.

14.7 Notices

Notices to you may be delivered via email, in‑Platform messages, authenticated session banners, push notifications, or postal mail to the latest contact details in your account. Electronic notices are deemed delivered (a) when posted inside an authenticated session, (b) 24 hours after email transmission (absent bounce), or (c) at time of in‑app display. Postal mail is deemed delivered five (5) business days after domestic dispatch or ten (10) business days after international dispatch. You are responsible for keeping contact details current.

Notices, demands, legal process, grievance submissions, or rights requests you send to us (including arbitration opt-outs, unless expressly stated otherwise in Section 13.7) are effective ONLY upon our express written acknowledgment of receipt (automated system responses or read receipts are insufficient). We may, in our discretion, treat a notice as received earlier, but have no obligation to do so. For clarity, arbitration opt-out notices complying with Section 13.7 are deemed timely if dispatched within the stated period, even if acknowledgment occurs later.

14.8 Language

These Terms are prepared in English. In case of any translation, the English version shall prevail.

14.9 Third-Party Services

The Platform may integrate with or link to third-party services (including payment gateways, communication tools, or data providers). Your use of such third-party services is governed by their respective terms and privacy policies. We are not responsible for the practices, policies, or performance of third-party services.

14.10 Government and Legal Requests

We may disclose user information if required by law, legal process, governmental request, court order, or to protect the rights, property, or safety of NavinaX, our users, or the public. We will make reasonable efforts to notify affected users unless prohibited by law or legal process.

14.11 Confidentiality

You shall not disclose, use, or permit access to our Confidential Information except as strictly necessary to use the Platform in conformity with these Terms. You will employ at least reasonable care to prevent unauthorized use or disclosure. Upon request or termination, you will delete, destroy, or (if we request) return Confidential Information (excluding routine backups overwritten in normal cycles). Compelled disclosures (legal/governmental) must be promptly notified (unless prohibited) and limited to the minimum required. Breach of confidentiality is a material breach causing irreparable harm.

14.12 Equitable Relief

We may seek immediate injunctive or other equitable relief (without bond) for threatened or actual breaches of Sections 6.7, 7.2, 7.4, 8, 8.6, 11, 13.6, 14.11 or misuse of Platform Data, Confidential Information, or intellectual property.

14.13 Order of Precedence

If these Terms conflict with a purchase order or procurement document you submit, these Terms govern. If a separately executed written agreement (signed by both parties) expressly conflicts with these Terms for the same subject, that agreement controls solely for that subject.

14.14 Further Assurances

You shall execute documents and take actions reasonably requested to give full effect to these Terms and protect our rights (including assignment of derivative works created in breach of Section 8).

14.15 Independent Development

We may independently develop products, features, concepts, or services that may be similar to ideas, suggestions, or proposals you disclose; no restriction or compensation obligation arises absent a separate signed agreement.

14.16 Reservation of Rights

All rights not expressly granted are reserved. No implied licenses arise.

14.17 Publicity

You shall not use our names, logos, trademarks, trade names, or branding, nor refer to us (directly or indirectly) in press releases, marketing materials, case studies, public announcements, funding decks, or promotional statements without our prior written consent.

15. Contact Information

NavinaX LLP

(Registered office address available upon request for legal correspondence)

Support Email: support@navinax.in

Legal Email: legal@NavinaX.in

Grievance Officer:

Name: Nandhiny

Email: legal@NavinaX.in

Response Time: We aim to acknowledge grievances within 7 business days and resolve them within 30 days.

Document Version and History

Version: 1.0

Effective Date: 15 November 2025

Last Modified: 15 November 2025

Note: We reserve the right to modify these Terms at any time as described in Section 2.2. We will make reasonable efforts to notify users of material changes, but your continued use of the Platform constitutes acceptance of any modifications.

END OF TERMS OF USE